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Exchange & Return

At MORES , we strive to ensure that you have a satisfactory shopping experience, and we understand that sometimes you may need to make exchanges or returns. We have implemented a comprehensive Exchange & Return policy to address such situations and provide you with a hassle-free process.

 

Our policy allows for refunds in the form of a voucher or e-store credit, as well as exchanges, within a specified timeframe. You have 3 days from the date of receiving your order to request a refund or exchange for reasonable reasons. If we have sent you the wrong size, a defective dress, or the wrong color, we will cover the cost of return and delivery.

In case the size doesn’t fit as expected, we accept exchanges only. Please note that the final decision to accept the return or exchange will be made by us. To be eligible for an exchange, you need to send the order back in the same condition it was received – new, unused, and with the tags attached. The shipping costs for exchanges will be covered by the customer.

To request an exchange or return, please make sure to contact us IN WRITING through email at morescoutre2@gmail.com or via WhatsApp at +971 55 869 8418. This will help us efficiently process your request and provide the necessary assistance.

It’s important to note that we cannot accept exchanges on damaged, used, or stained items. We recommend obtaining proof of return shipment, as the responsibility for lost or damaged packages during transit rests with the customer. Please ensure that the return shipment is traceable for added peace of mind. The cost of return shipment must be borne by the customer.

Once our Quality Control team has examined the returned product and is satisfied with its condition, you will receive an email or text message confirming that your return has been accepted. We will then proceed with the voucher refund or replacement, as applicable.

The exchange will not be accepted on damaged, used or stained items. Exchange and refund will not be accepted for items on sale.

Refunds will be issued in the form of a voucher or store credit for the price of the item returned, excluding any taxes, transfer fees, duties, or shipping fees paid. It’s important to note that the store credit expires 6 months from the day of purchase, so we encourage you to make use of it within that time frame.

In addition to exchanges and returns, we also offer size alterations for our ready-to-wear items. If you require alterations, please reach out to us, and we will communicate any additional costs before confirming the alteration request.

At MORES, we value your satisfaction and are committed to providing you with high-quality products and excellent service. If you have any further questions or need assistance with the exchange or return process, our dedicated team is here to help. We appreciate your trust in us and look forward to serving you with utmost care and attention to detail.

 

Refund Policy

At MORES, we value your trust and want to ensure that you have a seamless shopping experience with us. We understand that sometimes circumstances may arise where you need to return or exchange an item, and we have implemented a comprehensive refund policy to address such situations.

Our refund policy allows for returns and exchanges within a specified timeframe. If you find yourself not entirely satisfied with your purchase, you have the option to request a refund. However, please note that refunds will be processed in the form of a voucher or e-store credit, which can be used towards future purchases. This store credit will be equivalent to the price of the returned item, excluding any taxes, transfer fees, duties, or shipping fees paid.

The store credit you receive is valid for a period of 6 months from the day of purchase. We believe in providing our valued customers with flexibility and convenience, allowing you to choose from our wide range of products and use the store credit towards your preferred items.

To initiate a return or exchange, we kindly request that you follow the outlined steps on our dedicated Refund Policy page, which can be found on our website. This page provides detailed information on eligibility criteria, the return process, and any additional requirements. We strive to make the return process as smooth as possible for you, ensuring that you have clear instructions and guidance every step of the way.

Should you have any questions or require further assistance regarding our refund policy, our dedicated customer support team is available to help you. We are committed to providing exceptional service and resolving any concerns you may have. Your satisfaction is our top priority, and we want you to feel confident in every purchase you make with us.

At MORES, we aim to build a long-lasting relationship with our customers based on trust, transparency, and outstanding service. We appreciate your support and loyalty, and we look forward to continuing to provide you with high-quality products and an enjoyable shopping experience. Shop with confidence at MORES, where your satisfaction is guaranteed.